More Information

Conditions of Use

Buying

Buyers should make sure that they read the item description for an item and not just look at the pictures, we provide pictures to help you see what the product you are purchasing is like, as such pictures may contain more items than are for sale per single quantity purchased. By reading the item description you will find a line that starts in bold called "Quantity: " this is in all our item descriptions, this will tell you how many of that item you will get, per single quantity purchased. If you are in any doubt (or per chance we have made a typo or you think we have made a typo) then feel free to contact us so we can make sure you understand how many you get per single quantity, and make any corrections if necessary to the item description.

Buyers should note that if you make a purchase from one of our listings that requires a colour selection then you must make sure you select the colour you would like from the drop down list, this can be done via the drop down box in the listing for each item; before you click add to cart; and only allows you to select 1 colour so make sure you check the quantity as that's the quantity of that colour that you'll receive.

Although we do our best to maintain the site and keep the products & quantities listed up-to-date, occasionally mistakes do happen, and also due to the sheer quantity of products that we stock and sell on a daily basis we may not have removed an out of stock item from the shop before you purchase. If this happens we will send an alternative colour where available or contact you via email detailing what has happened and we will either give you the choice of another product (we will give you a list of alternative similar items), wait for us to restock the item (we will give you a time frame if this option is available) or a refund, if there is no response to this email you will automatically be sent another similar item of the same value (if none is available then a refund will be made instead) after 4 working days.

Please note that if you use a free email address (e.g. hotmail, yahoo) when you sign up for an account you may not receive emails from us, as our emails often get caught by spam fliters meaning that you won't receive emails. If this happens and you do have any queries please contact us by sending an email directly to sales{at}bodyhazard{dot}co{dot}uk, we are happy to answer any and all questions. If you know how to you can always add our email address; sales{at}bodyhazard{dot}co{dot}uk to your 'safe list' or your address book, this should help you to receive emails from us.


Payment

Please ensure that you pay for your goods as soon as possible, as the site doesn't remove the items from stock until payment has been completed, to avoid any chance of the item selling before you have paid we recommend paying as soon as you are able to complete checkout.

UK Buyers:

UK buyers can payment by the following methods:

1. Credit/Debit Card - we accept all major credit and debit cards (these are Visa, Visa Debit, Visa Electron, MasterCard, and Solo), these payments are made directly to us using Sage Pay (previously Protx, this is a payment gateway) they offer leading edge card payment data security, all sensitive web pages you log into on our web site (your account, and checkout to name a few) are secured by our own 256bit SSL Certificate (denoted by the address starting https:// and the little padlock symbol) so you can be assured that all information you provide us/enter is completely secure, including when being passed to Sage Pay servers for payment processing we do not hold any credit/debit card information. We normally dispatch orders paid for this way the same day as payment is made. Our SSL Certificate can be checked by clicking the image below;

SSL

2. PayPal - the fastest and safest way to pay we normally dispatch goods paid for by instant paypal transfer the same day as cleared payment.

4. Postal Order - this is the next fastest payment method as long as the postal order isn't crossed we can post the same day as we receive the postal order.

5. Personal Cheque - once we have received the cheque we will do our best to pay it into our bank the same day as we receive it or the next working day, as cheques take 5 working days to clear we wait to dispatch goods until we have confirmation from our bank that it has cleared, this is normally exactly 5 working days (7 days in total including weekends).

If posting your payment to us please make sure that you include the following information; include a of your order page/email and send this with your payment, if you do not have a copy of this please contact us so we can send you a copy or if you are unable to print this please include a minimum of your name, postal address and email address. Failure to include one of these may result in a delay in processing your order.

International Buyers (non UK):

Can pay via;

1. Credit/Debit Card - we accept all major credit and debit cards (these are Visa, Visa Debit, Visa Electron, MasterCard, and Solo), these payments are made directly to us using Sage Pay (previously Protx, this is a payment gateway) they offer leading edge card payment data security, all sensitive web pages you log into on our web site (your account, and checkout to name a few) are secured by our own 256bit SSL Certificate (denoted by the address starting https:// and the little padlock symbol) so you can be assured that all information you provide us/enter is completely secure, including when being passed to Sage Pay servers for payment processing. We normally dispatch orders paid for this way the same day as payment is made. Our SSL Certificate can be checked by clicking the image above.

2. PayPal - the fastest and safest way to pay we normally dispatch goods paid for by instant paypal transfer the same day as cleared payment.

4. Direct Bank Transfer - this option is only avaliable to residents of the EU and only upon prior agreement where we will confirm the exact amount and currency that your transfer must be in. Dispatch is only made once funds have been confirmed as cleared. Please contact us prior to placing your order if you would like this option.

If you have any issues paying or ordering from our site in general we would like to know, so please contact us at; sales{at}bodyhazard{dot}co{dot}uk with details of the problem you have encountered.


Shipping

We ship most orders the same day (or the next working day) that the order was placed and cleared payment received (currently all orders placed by 12noon will be sent the same day), although this will depend on the time of day (and day of the week) that the order is placed, we do not post on Sundays as the local post office is shut, though post every other day of the week (including Saturdays) unless otherwise stated on our shop home page, e.g. bank holidays, national holidays and any other time the post office is shut. Please note that we do not verify addresses for their correctness and it is the buyer responsibility to check and verify the postal address given, errors in postal addresses could cause delays, lost mail and additional P&P charges if mail is returned to us. We send out a dispatch notifications to all our buyers, this will be sent to your registered email address with us, if you haven't received one then we suggest you check your junk mail or spam filter as some emails from us get caught by them, but we do always send out dispatch emails.

We offer a flat rate shipping based on the weight of your order and where it is being sent to, our rates start from the prices below;

UK Shipping from £1.62 - See our FREE SHIPPING offer

Europe (International) Shipping from £3.32

Rest of World (International) Shipping from £3.92

The table below shows the first 3 weight categories for complete packages, these are based off Royal Mail's 2012 new pricing structure and include both the packaging costs as well as the postage. You will be able to choose one of these methods when you go through the checkout process, please note that only available shipping methods will be shown for your country, if no option is shown to you please contact us. Why are the amounts shown figures like £2.57 and not £2.99?, we only charge the amount that is costs us to package and post an order to try and keep costs as low as possible for you the buyer, the majority of each price goes on the postage, the rest goes towards padded envelopes, address labels, invoices and grip seal bags.

  P&P Cost (Weight upto 100grams) P&P Cost (Weight upto 250grams) P&P Cost (Weight upto 500grams)
UK - First Class £1.62 £1.92 £2.32
UK - First Class Recorded £2.57 £2.87 £3.27
Europe - Standard Airmail (Small Packet) £3.32 £4.01 £5.44
Europe - International Signed For (Small Packet) £8.47 £9.16 £10.59
Rest of World - Standard Airmail (Small Packet) £3.92 £5.60 £8.60
Rest of World - International Signed For (Small Packet) £9.27 £10.95 £13.95

UK Buyers:

We aim to ship all orders the same day they are placed (except Sundays as our local post office is shut or any other days stated on our shop homepage), normal first class post arrives within 1-2 days after we have posted the order, and first class recorded normally turns up the next working day (but you should still allow 1-2 working days), after the order was sent. Please keep in mind that it can take up to 15 working days for items to arrive once they have been sent.

If first class recorded delivery is used then can you please ensure that someone is in at the postal address to sign for the goods, this is because if the order is returned to us we will charge you again for the postage so that your order will get redelivered. We also can offer Special Delivery for people that want a bit more piece of mind, or when ordering a large amount of jewellery, prices for this start from £6.50, but final price will depend on weight and size of the order, if you would like this service please email us for a quote. We retain the right to upgrade the shipping method on any order where we see fit, we will never downgrade a shipping method without contacting the buyer and agreeing it with them before shipping the order, cases where we might upgrade the shipping method is if the buyer make separate payments for multiple items and has paid more P&P and we have enough after receiving payment fees to upgrade the buyer to a higher postage method.

International Buyers (non UK):

We aim to ship all international orders the same day they are placed also, we will only ship international mail via either Royal Mail's standard airmail service or international signed for. If you require any other service, email us before paying for your order so that we can give you a price. International buyers must beware that it can take up to 28 working days for items to be received, although on average it takes 7-14 working days for you to receive your order.


Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any clothing item purchased from us, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of the day after you receive the goods, but should be made a.s.a.p. for your convenience, to sales(at)bodyhazard(dot)co(dot)uk replace the named items in brackets for the correct symbols. If however your order has already been processed/dispatched, you will need to return the order to us.

Please note that orders for items of body jewellery (& associated tools) may only be cancelled prior to the order being dispatched, after which Health & Safety regulations forbid body jewellery (& associated tools) being returned (please see returns below for more details).

Returns

Health & Safety regulations forbid body jewellery (& associated tools) being returned so please make sure you get the right size before bidding or buying, as we are unable to exchange or refund if you have purchased the wrong (size/colour) item, we do have a measuring body jewellery page to the left and if you are still struggling you should email us and we will do our best to help. Returns regarding body jewellery (& associated tools) may only be made where the heat sealed bag has not been breached we strongly recommend that you fully inspect the item prior to opening the heat sealed bag as we will otherwise be unable to accept the return; returns can be made for unwanted items but please note that you will be responsible for the return postage cost and your original postage cost will be deductible from any refund due. On the rare occasion the wrong item has been sent (by us) or the item arrives damaged, or arrives faulty, if this happens please email us for further details as soon as you received your order (this must be done within 24 hours of receiving your order and before opening the heat sealed bag).

For items of clothing they may only be returned unworn/unused; when trying on items of clothing, please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Please email us for further details as soon as possible. Things to note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the item using a delivery service that insures you for the value of the goods.
  • If a refund/exchange/replacement will be issued, this will be upon receipt of returned item.
  • The cost of returning the item to us is your responsibility.
  • The original P&P costs are non-refundable.

No items can be returned to us without a valid returns number, this will be allocated to you once you have contacted us and your return has been authorized. All returns must be made within 7 days of receipt of the item(s). If you would like a full copy of our returns policy please contact us providing your email address & customer details, and we will be happy to send you a copy. Please note if a return must be made the return postage costs are non-refundable.

Refunds

Except where outlined above refunds are only given at our discretion (this mainly applies to items of body jewellery), all P&P costs are non-refundable. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. If your order was paid using a gift certificate then you will be refunded as a gift certificate. If you return part of your order and received free shipping you order may become liable for shipping costs and this will be deducted from any refund due.