More Information

Shipping & Returns

Shipping

We ship most orders the same day (or the next working day) that the order was placed and cleared payment received, although this will depend on the time of day (and day of the week) that the order is placed we currently dispatch all orders placed by 12noon the same day, we do not post on Sundays as the local post office is shut, though post every other day of the week (including Saturdays) unless otherwise stated on our shop home page, e.g. bank holidays, national holidays and any other time the post office is shut. We send out a dispatch notifications to all our buyers, this will be sent to your registered email address with us, if you haven't received one then we suggest you check your junk mail or spam filter as some emails from us get caught by them, but we do always send out dispatch emails.

Get FREE UK shipping when you place an order that totals £15 or more (excluding P&P) simply enter the discount code FREESHIPPING during the checkout process, you will have to select a shipping method during the checkout process this can be any of the options provided, but where the freeshipping promotion is used items will be sent via Royal Mail standard 1st Class post, if you require recorded or special delivery please do not use this code and select your required method as normal.

FREE SHIPPING

We offer a flat rate shipping based on the weight of your order and where it is being sent to, our rates start from the prices below;

UK Shipping from £1.62

Europe (International) Shipping from £3.32

Rest of World (International) Shipping from £3.92

The table below shows the first 3 weight categories for complete packages, these are based off Royal Mail's 2012 new pricing structure and include both the packaging costs as well as the postage. You will be able to choose one of these methods when you go through the checkout process, please note that only available shipping methods will be shown for your country. Why are the amounts shown figures like £2.57 and not £2.99?, we only charge the amount that is costs us to package and post an order to try and keep costs as low as possible for you the buyer, the majority of each price goes on the postage, the rest goes towards padded envelopes, address labels, invoices and grip seal bags.

  P&P Cost (Weight upto 100grams) P&P Cost (Weight upto 250grams) P&P Cost (Weight upto 500grams)
UK - First Class £1.62 £1.92 £2.32
UK - First Class Recorded £2.57 £2.87 £3.27
Europe - Standard Airmail (Small Packet) £3.32 £4.01 £5.44
Europe - International Signed For (Small Packet) £8.47 £9.16 £10.59
Rest of World - Standard Airmail (Small Packet) £3.92 £5.60 £8.60
Rest of World - International Signed For (Small Packet) £9.27 £10.95 £13.95

UK Buyers:

We aim to ship all orders the same day they are placed (except Sundays as our local post office is shut or any other days stated on our shop homepage), normal first class post arrives within 1-2 days after we have posted the order, and first class recorded normally turns up the next working day (but you should still allow 1-2 working days), after the order was sent. Please keep in mind that it can take up to 15 working days for items to arrive once they have been sent.

If first class recorded delivery is used then can you please ensure that someone is in at the postal address to sign for the goods, this is because if the order is returned to us we will charge you again for the postage so that your order will get redelivered. We also can offer Special Delivery for people that want a bit more piece of mind, or when ordering a large amount of jewellery, prices for this start from £5.60, but final price will depend on wieght and size of the order, if you would like this service please email us for a quote.

International Buyers (non UK):

We aim to ship all international orders the same day they are placed also, we will only ship international mail via either Royal Mail's standard airmail service or international signed for. If you require any other service, email us before paying for your order so that we can give you a price. International buyers must beware that it can take upto 28 working days for items to be received, although on average it takes 7-14 working days for you to receive your order.


Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any clothing item purchased from us, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of the day after you receive the goods, but should be made a.s.a.p. for your convenience, to sales@bodyhazard.co.uk. If however your order has already been processed/dispatched, you will need to return the order to us.

Please note that orders for items of body jewellery (& associated tools) may only be cancelled prior to the order being dispatched, after which Health & Safety regulations forbid body jewellery (& associated tools) being returned (please see returns below for more details).

Returns

Health & Safety regulations forbid body jewellery (& associated tools) being returned so please make sure you get the right size before bidding or buying, as we are unable to exchange or refund if you have purchased the wrong (size/colour) item, we do have a measuring body jewellery page to the left and if you are still struggling you should email us and we will do our best to help. Returns regarding body jewellery (& associated tools) may only be made where the heat sealed bag has not been breached we strongly recommend that you fully inspect the item prior to opening the heat sealed bag as we will otherwise be unable to accept the return; returns can be made for unwanted items but please note that you will be responsible for the return postage cost and your original postage cost will be deductible from any refund due. On the rare occasion the wrong item has been sent (by us) or the item arrives damaged, or arrives faulty, if this happens please email us for further details as soon as you received your order (this must be done within 24 hours of receiving your order and before opening the heat sealed bag).

For items of clothing they may only be returned unworn/unused; when trying on items of clothing, please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Please email us for further details as soon as possible. Things to note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the item using a delivery service that insures you for the value of the goods.
  • If a refund/exchange/replacement will be issued, this will be upon receipt of returned item.
  • The cost of returning the item to us is your responsibility.
  • The original P&P costs are non-refundable.

No items can be returned to us without a valid returns number, this will be allocated to you once you have contacted us and your return has been authorized. All returns must be made within 7 days of receipt of the item(s). If you would like a full copy of our returns policy please contact us providing your email address & customer details, and we will be happy to send you a copy. Please note if a return must be made the return postage costs are non-refundable.

Refunds

Except where outlined above refunds are only given at our discretion (this mainly applies to items of body jewellery), all P&P costs are non-refundable. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. If your order was paid using a gift certificate then you will be refunded as a gift certificate. If you return part of your order and received free shipping you order may become liable for shipping costs and this will be deducted from any refund due.